Customer service with technical products: Can it be painless?

Finding good customer service for your banking or newspaper delivery is one thing, finding someone who will politely and effectively talk you through technical-related problems is another.
How many times have you called tech./IT support (even at work), only to run into:
1. Short hours of operation that leave you helpless outside of the normal 9-5.
2. A [...]

GPS tracking catches unsuspecting criminals!

While GPS is used for navigation, fleet and weather tracking, one of the best things it does is catch criminals.
How would you like your Christmas present stolen the day you got it?
It happened to Salt Lake City resident Mike Petty, who woke to the revving engine of his Sportsman 800 ATV. After an unsuccessful chase, [...]

Getting ideas to market faster

Last year, Vehiclepath received several emails from customers who wanted to track the location of their vehicles via telephone. “It would be nice to be able to call an 800 number and check on the locations of any/all of my vehicles,” they said.
From comments like that, our Interactive Voice Recognition (IVR) system was born. Customers [...]

The peace of mind factor (with GPS fleet tracking, that is)

You own a fleet business with five, 50 or 100+ vehicles. The number doesn’t matter-losing productivity, or having one of your vehicles stolen, does.
Your cell phone wakes you up with a loud and irritating ring: it’s a text message- “Vehicle #1031678740 has exited geofence, Work at 15MPH, with address of 292 Main Street, New York, [...]

Historical timeline of GPS technical advances

Did you know that GPS technology goes back, way back to 1960?
It does, and The Aerospace Corporation displays a detailed and interesting timeline of GPS technology on its website. Here are just a few highlights from the past half century.
1960-1970

Project 57 begins at The Aerospace Corporation. The study seeks to clarify areas where space systems [...]