Vehiclepath

Installing GPS tracking units can be frustrating, expensive, even dangerous. Usually, you have two options:

1. Pay a professional whatever they ask to install your device

2. Give it a go yourself and hope you get it right (to-day) without breaking anything

Fortunately, someone with basic technical know-how can install the Vehiclepath GPS tracking unit. The unit comes with clear, easy to read instructions with color pictures.

Installing the GPS antenna

Installing the GPS antenna is the easiest part-removing the “A” pillar cover inside the vehicle to attach the magnetic antenna halfway down (to allow for the best reception). The antenna can be placed on other metal on the vehicle, but you run the risk of it being damaged or destroyed by thieves.

Tracker Placement

Installing the tracker takes a little more patience. First, there are two options to connect to power depending on when your vehicle was made:

For cars built after 1996, you may connect directly to an OBD-II connector. These connectors, by law to follow smog regulations, are always within one foot of the steering column.

For cars built before 1996, connect the power and ground cables using the t-tap connectors provided.

1. Connecting the modem and antenna wire

Connect the modem antenna to the silver connector (finger tight is enough). Insert the power connector firmly until it snaps into position.

2. Checking that the GPS and Modem lights illuminate correctly

The unit is equipped with two Status Lights, one for GPS and one for MODEM status. Blinking indicates the unit is searching for the wireless network and location. Solid indicates good signal and location fix. It may take a few minutes for the lights to illuminate after connecting power.

Note: No location will show on the map until both lights are solid and the vehicle has moved. Securing the tracking device under the dash/in the console

3. Secure and hide the tracking unit

Secure the tracking device with the provided tie wrap, wrapping any excess wire around the tracking device. Then, hide everything well out of sight up and under the dash, in the console area or in the console.

Our online installation guide will guide you through each step, and customer service representatives are available from 6am-11pm seven days a week to help.

Customers want to know they’re buying a quality GPS tracking unit and service at the best price from a company that backs up a warranty without tons of fine print. Finding that entire package isn’t easy.

Vehiclepath salespeople and customer service agents make your buying experience as straightforward and hassle-free as possible.

The Sale

You need to know what your getting (features) and exactly what your total cost will be. While most GPS tracking companies hide their pricing, Vehiclepath provides a rare service by posting price lists on their website for public view. Once you have an idea of what you want, you can purchase online or speak with a salesperson to walk you through purchasing units. Next, you want to speak to someone friendly and knowledgeable who gives you as much time as you need.

The Use

Once you have your GPS tracking device, you want simple installation/usage instructions and your product to work as promised. If you’re having trouble, you want a customer service center that has long office hours (Vehiclepath sales and customer service is available from 6AM-11PM, Pacific time, seven days a week).

The Warranty

If your product isn’t working properly, again, you want to know that the phone call you make to customer service will produce results. Namely, getting your tracking device working ASAP. Vehiclepath units come with a 30-day, 100% money back guarantee. Beyond 30 days, we offer a one year replacement guarantee for faulty units with free next day shipping before you send your unit to us. Beyond one year, you aren’t flat out of luck. We’ll work with you to keep your unit(s) working and our good business relationship. You get the product and service you expected as long as you own a Vehiclepath unit.

Have you experienced excellent sales or customer service from a company or companies? What did they do and how did their service(s) impress you? How do you define good customer service?

Customers react well to companies that listen. These days, unless greatly dissatisfied with a product or service, most people won’t bother to take the time to contact a company. They don’t want to waste time and energy writing a letter/email or making a phone call only to reach deaf ears.

Proactive companies that are constantly striving to feel the pulse of their customers crave feedback. It makes good business sense-improved customer service and/or products will probably lead to increased sales. It’s win-win: happy customer, more profitable (happy) business.

Vehiclepath’s current “features” list has benefited from customer feedback because Vehiclepath management and designers decided to satisfy their customers’ needs. Of course, the company first asked “Will these features benefit the majority of our customers?”

The answer was “yes” for two features our customers requested: tracking via mobile device and Interactive Voice Recognition (IVR).

Tracking via mobile device lets users track their vehicle through, you guessed it, their PDA. Enabling this feature makes it very easy to see if a driver has finished a job-right from a mobile device.

IVR gives customers the option to call a toll-free 800 number and discover:

• Current location of vehicle
• Days last movement of vehicle
• First location of the day
• Previous days last location
• Previous days first location

Vehiclepath would still be a very useful and effective device without these two “customer-suggested” features, but their addition only adds to its value and functionality. In the end, happier customers and more profitable business because business decided to listen.

GPS tracking devices have changed the functionality and flexibility of businesses that deploy fleets. Business owners now have access to information and communication capabilities that help streamline their operations.

Just consider the difference between what you couldn’t do before, what you can now, and what those differences mean to your company.

Five significant changes GPS fleet tracking has brought to business the past 10 years:

1. Turn-by-turn directions with GPS navigation units

This is huge. The ability for a driver to locate an address anywhere on earth in seconds-makes a Thomas Guide look like carving in stone.

2. Tracking employees speed

Save gas, money and avoid accidents/the possibility of litigation. One Vehiclepath customer saved $4000 worth of fuel over two months.

3. Delivery times and routes

Mapping lets you find the most direct routes for your fleet and records when deliveries were made. Ensure efficiency and deal with customer complaints with hard facts at your disposal.

4. Know where everything is 24/7

How valuable is that? If you have 10 delivery trucks valued at $30,000 each, wouldn’t it be good to know if one is stolen and you can recover in minutes?

5. Driver monitoring ensures staff honesty and productivity

An added five hours of overtime or extended lunch breaks each week adds up to thousands off your bottom line each year. Hopefully, most of your workers are good, honest people. This keeps the bad apples from taking advantage of you.

Just 10 years ago, the advantages listed above weren’t available to business owners. Now, they’re adding thousands and hundreds of thousands of dollars to their bottom lines.

The benefits of GPS continue to grow as people create new ways to use the technology. GPS units are being used in phones, computers, cars and many other places to make our lives easier. And the best part of GPS technology is the ease of use for both dealers and consumers.

GPS signals come from a satellite so, unlike finding a radio frequency (as used in LoJack), tracking is possible anywhere in the world.

GPS tracking units use the Global Positioning System to determine the precise location of a vehicle, person, or other object it’s attached to. The position is recorded at regular intervals-Vehiclepath units can be tracked every one, two or five minutes. Vehiclepath GPS systems record not only position, but vehicle speed, direction, longitude/latitude, exact address, etc.

One of the most well-known and popular ways to use GPS tracking is to help people recover stolen cars. Vehiclepath customers can have a dealership monitor their car or personally view details about their vehicle online or via cell phone. We’ve heard countless testimonials from people raving about how they were able to locate their stolen car and recover it with police assistance by the end of the day.

There are many other uses for a GPS tracker, including:

• Fleet tracking
• Asset tracking
• Teen driver tracking

Vehiclepath GPS software is fully compatible with Google Earth Software and maps the GPS coordinates of the person or vehicle accurately. Fleet owners can see all of their vehicles on one map.

Vehicle monitoring systems like LoJack operate on a radio frequency signal. While radio waves can go some places GPS signals cannot (buildings, parking garages), GPS devices can track objects anywhere in the world and work where radio frequencies go awry.

Do you think a huge automotive company like GM would invest millions and choose GPS technology (OnStar) if it wasn’t the better option for them and their consumers?